Pretty typical dealership. I had contacted them about a 2016 Silverado and they got to within $300 of where I needed to be. Of course, they wanted their "doc" fee but I refuse to pay ANY fees above my taxes and tags. The negotiations went on for approximately 1 week. One guy would call, then another (manager), then another (super manager), then another (Mr. Boyd), then another (president of managers?). Mr. Boyd was a little snippy on the phone, so I decided then and there that I would not buy from them. I recently reviewed them on another site and mentioned my disgust with their doc fee, and their reply was "legally they cannot remove the doc fee from the paperwork". FALSE! I challenge them (or anyone reading this) to find the law that forbids them from removing it, and to show me the value it creates for the customer. NC General Statute 20-101.1 allows for reasonable documentation fees to be charged, but states clearly that dealerships are NOT REQUIRED to charge them. Folks it's simple: Don't pay the admin, doc, closing or any other fee of a different name. IT IS PURE DEALER PROFIT AND ADDS TO YOUR MONTHLY PAYMENT! If they say they can't take the fee off their paperwork, or "we have to charge you because we charge everyone else", LEAVE. I bought a 2015 High Country with 9,000 miles on it from another dealer who did not charge any fees. If they don't charge fees, then why is Charles Boyd Chevy saying they have to? There are dealerships out there that are willing to do the right thing; just not here.
We've bought 2 vehicles from them .
Good dealership, friendly and attentive workers. Fair price, detail oriented and easy going interactions, not high pressure. Highly recommended.
Great dealership
Highly recommend these guys
Great car buying experience ... every time!!! Very satisfied repeat customer
I took my Malibu in for regular servicing, in addition my key fobs were not working. Of course each time that my car needs servicing, I end up paying an additional 2 to 3 hundred dollars for something they claim is needed. This time wad no different, but I needed it ready for the winter. They claimed new tires were needed, ok, mount new tires (asked for one of the old ones to use as a spare..."we threw it away.") Key fobs were not opening all doors, ok (so why program fob and only 2 doors open). The answer I received "if the key fob opens the driver door we've done our job." Still shaking my head on that response. I don't understand, why would I pay $185 for new fobs and reprogramming only to have two of the four doors to open and only one fob working. My question was "why wasn't I made aware when I picked up the car, his (manager's) response "She should have told you." Then to make matters worse, "I was told, we will fix it without labor charge and you buy the part....cost of part $416 per door.....In all that day, I spent over $1500.00. I've always taken my car to this dealership, but this is my last time. Upon leaving today after talking with the manager, he had the nerve to say "let us know if you want us to repair the doors. I haven't been that angry in a long time, but today I could have blown spoke through my nostrils. I guess it is because I'm a women, management can tell me anything and I should believe it. NEVER AGAIN WILL I TAKE MY VEHICLE TO CHARLES BOYD CHEVROLET OF HENDERSON!!
Charles Boyd Chevrolet Cadillac Buick Gmc is a US Car Dealer based in Henderson, North Carolina. Charles Boyd Chevrolet Cadillac Buick Gmc is located at 250 Ruin Creek Rd, Henderson, NC 27536, USA.
Please contact with Charles Boyd Chevrolet Cadillac Buick Gmc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Charles Boyd Chevrolet Cadillac Buick Gmc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Henderson