Dr. Rhonda is rude to her employees and impatient. Front desk honestly had an attitude assisting me. Honestly the front desk is the head of the place and if they don't want to work put them in the back. I felt bad for Dr. Rhonda being rude with her employees in front of me. Do not recommend.
We were scheduled for a 9:30 visit, but were not attended until 10:45. Dr. Rhonda was very rude and kicked a parent out of the practice room because it was "too crowded". We will not be coming back here with our two little babies.
Front desk was rude. I waited over 30 minutes after the appointment time to hear they didn't need to see the child..who was kelp from school for the appointment. The girl at the desk was not knowledgeable and responded as though I was the dumb one for asking questions!!! My experience was horrible... the purpose of my visit and my professional role made it even more difficult to respond the way I WANTED TO!!!!
Dear Beatriz Martinez, Thank you for taking the time to give us your candid feedback. On behalf of the entire team, we sincerely apologize for your recent experience at Henderson Pediatric Dentistry. It is our mission to make each and every patient feel welcome and cared for. I am truly sorry to hear that we fell short of pleasing you during your visit. Furthermore, I’m saddened to know that you felt you didn’t receive the highest level of care. I want to personally apologize for not meeting your expectations of customer service. With that being said, I hope that you will reconsider and give us another chance to show you the best possible dental experience that we strive to provide to each and every child every day. Please contact me directly, so that we may further discuss your experience. I look forward to hearing from you and hopefully welcoming you back to Henderson Pediatric Dentistry. With my sincere apologies, Frederick Alston.
Very disorganized & poor performance of office staff. Janet was completely oblivious to how to look up my insurance info but when I spoke with the office manager she said everything was already on file. She insisted that she didn't have my insurance or social security number on file and that she need it. Called back to speak with Kareem within minutes she had all of my information pulled up.The manager was very helpful she made the rest of my experience tolerable. This was not my first visit. The gentleman & nurses who handled my child's fill ins were excellent & courteous.
It took me 6 months to finally get a appt with Dr. Kearney because my child could only be given medication by her. I called two days before the appt to make sure my appt went smoothly and it was setup on a day that the Dr was scheduled to be out of the office.
Henderson Pediatric Dentistry is a US Dentist based in Henderson, North Carolina. Henderson Pediatric Dentistry is located at 451 Ruin Creek Rd #205, Henderson, NC 27536, USA.
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